Front-office help without another desk to fill.
A MediFier virtual medical assistant works remotely as part of your team, taking on the phones, scheduling and paperwork that pile up around every patient visit.
Your assistant logs into the systems you already use, works the hours you set and keeps patients moving from first call to follow-up.
- HIPAA-compliant, BAA signed
- Works in your current EHR
- Reply within 1 business day
- Appointment Scheduling
- Patient Calls & Messages
- Insurance Verification
- Prior Authorizations
- Referral Coordination
- Refill Requests
- EHR Inbox Management
- Patient Intake & Records
Your staff can't answer the phone and room patients at the same time.
Calls go to voicemail, prior authorizations wait, and the EHR inbox grows while your in-office team handles the patients in front of them. Hiring and training more local staff takes months and adds overhead.
A virtual medical assistant takes the administrative work off their plate. Patients get answers quickly, visits are verified and authorized before they happen, and your in-office team gets back to patient care.
MediFier service standards.
Your virtual assistant, up and running quickly
- 1
Free consultation
Tell us your specialty, systems and the tasks that are falling behind, and we recommend the right coverage.
- 2
Matched with your assistant
We assign a dedicated, healthcare-trained assistant and set up secure access to your EHR, phones and portals.
- 3
Your front office catches up
Your assistant takes over the daily admin work, with regular check-ins from your account manager.
An assistant trained in healthcare, not just admin.
Every MediFier assistant is trained in medical terminology, payer rules and HIPAA before joining your practice. We match you with someone who fits your specialty, workflows and patient volume, and provide trained backup coverage for time off.
Your account manager checks in regularly, so tasks, priorities and preferences stay the way you want them as your practice grows.
Meet Your Virtual AssistantEverything your front office needs
Remote administrative support for practices of every size and specialty, inside your current EHR and phone system.
Scheduling & Reminders
Booking, rescheduling, confirmations and waitlist management to keep your calendar full.
Patient Calls & Messages
Incoming calls, voicemails and portal messages answered and routed promptly.
Insurance Verification
Eligibility and benefits checked before every visit to prevent surprises and denials.
Prior Authorizations
Authorizations submitted, tracked and followed up so procedures aren't delayed.
EHR Inbox & Refills
Lab results, refill requests and documents sorted and queued for provider review.
Referrals & Records
Referrals coordinated and medical records requested, sent and filed.
Ready to get your front office caught up?
Talk to us about a dedicated virtual medical assistant trained in healthcare and your systems.
Frequently Asked Questions
What does a virtual medical assistant do?
Your assistant handles the administrative side of the practice remotely: scheduling, patient calls and messages, insurance verification, prior authorizations, referrals, refill requests, records and EHR inbox management.
Is a virtual medical assistant HIPAA-compliant?
Yes. Every assistant is trained in HIPAA and works through secure role-based access to your systems, and MediFier signs a Business Associate Agreement with every client.
Can my assistant work our office hours?
Yes. You choose full-time or part-time coverage and the hours that matter most, including early mornings and evenings for patient calls.
How is this different from a virtual scribe?
A virtual scribe documents patient visits in real time. A virtual medical assistant supports the front office and administrative work around those visits. Many practices use both.
The Complete Medical Back Office.
Healthcare is changing, and practices that thrive need more than one-off fixes. MediFier brings credentialing, billing, documentation and virtual care together under one trusted partner.
Enrollment & Credentialing
Get in-network faster with end-to-end payer enrollment, CAQH management and re-credentialing.
Learn MoreMedical Billing
Clean claims, relentless follow-up and transparent reporting that turn your charges into cash faster.
Learn MoreMedical Transcription
Specialty-accurate, EHR-ready documentation from your dictations with dependable turnaround.
Learn More